Faq

     
 *Sample: How could I get a sample?       
    *We need to charge you for sample and its express delivery cost ( We recommend DHL Express as we are its VIP member ). Sample’s cost is extra 50% higher based on the quotation list. We will refund you the sample’s fee after getting your order based on MOQ then.It takes just one hours to send off a sample of one of our existing products. For OEM/ODM projects, thanks to our in-house molding, our designers can develop a custom samples for you in just 15 days.           

  *Price: could I get your price list?    
 *Simply send us your requirements by email, by fax or give us a call. Please tell us the product’s model, color ,quantity if possible with detailed descriptions which you are interested in and we’ll reply you asap within 24 hours.
    *Lead Time: How soon we can get the shipment? 
  *We will arrange production once your order and payment are confirmed. It takes 10-15 days for 1x40’HQ lead time. Our exportation service includes also the shipping cargo’s revervation ,goods declaration, Bill of Loading, Custom Documentation. we’ll inform you the estimated EDT and EDA time.
     *MOQ (Minimum Order Quantity): what is the minimum order quantity? 
   *Our MOQ is just 1000 units allows for greater flexibility in your ordering. However, you can mix several models / colors for your trial order.  
  *Payment Terms: How we arrange payment?
 *Western Union: Samples order only.
 *T/T: Telegraphic transfer (wire transfer), 30% down payment, balance to be paid against copy of B/L.
*L/C 100% Irrevocable At Sight: Order value amount more than US$20,000.

      *Shipment: what kind of shipment will you use?
 *By ocean way : We usually ship the products by vessel via our shipping agent. The loaded port is Ningbo or Shanghai and any destination port is acceptable. By Airway: Normally , it’s for some small volumes orders but in urgentcondition.
*Shipping Insurance: how to arrange shipping insurance?
 *We can arrange shipping insurance for you in term of CIF.
  *Goods Quantity or Package Damage Complaint: how to make a complaint of quantity shortage or serious package damage for delivered shipments?
  *If you find the problems of quantity shortage or serious package damage for your shipments just delivered, please contact us ASAP. You are requested to inform us within 30 days after the arrival of the relative shipments or we will accept no responsibility for these problems.     
 
  *Drop ship: do you drop ship?
 *We cannot do drop ship, the quantity for drop ship is usually small, the handling will be high comparing with the small quantity.
  *Sole-Distributor: what about the terms to become your sole distributor in our city, area or state, country?          
 *If you can sell our products worth US$ 10,000 ---- 50,000 per month, you can become our sole distributor in your city or area; if you can sell our products worth US$ 50,000 or above per month, you can become our sole distributor in your state, if you want to be a sole agent in your country, negotiable. 
  *OEM or Custom Order: could we place order by OEM style to produce our own brand products in your factory?          
 *We welcome OEM or Custom Orders. What you need to do is to send us the Drawing of your style with requirements or your ideas and then we will design for you.  

*Pictures are for guidance and reference & may not resemble "exactly" a specific model.            *Products specifications are subject to change without prior notice. 
        *Placing order: how to place an order. 
   *Email order details to Sales Department including items model number, quantity, destination port (if CNF, CIF or other terms requested, we need it to calculate the shipping cost), destination countries, consignee's contact information including detailed address and phone, fax number and email address, notify party, etc.
    *For more details, please email us: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
     *? Warranty and Quality Guarantee
      *Each KingJake Skate & Skateboard comes with limited warranty on manufacture defective parts. KingJake Skate/ Skateboards are manufactured to the high standards using quality components. Under normal use KingJake Skate/ skateboards will last for many years. For better supporting after service, we always send 2% free spare parts together with the shipments of the orders basing on MOQ. If any part covered by the warranty fail due to manufacturing fault within 6-12 months (warranty period depends on which model you buy) of being purchased by users, we will send the replacement parts by certain method against communication if these parts are not included in the 2% spare part s or the 2% spare part s used up. Evidence photos may be requested to be presented.
   *We will not be responsible for any costs, losses or damages incurred as a result of loss or use of the product.
 *The warranty excludes wear and tear encountered in normal use. Wheels, brake boots and grip pads are excluded.
 *This warranty is subject to the following limitations:
 *- Warranty does not apply to goods broken due to misuse, chainsaw damages, vehicle damage, dropping from airplanes or other practices of undue stupidity.
  *- We will be not responsible if the skate/skateboard has been altered in any way. Any attempt to dissemble will invalidate the warranty.
 *We do our utmost to not only ensure that all our products maintain our high quality levels of production, but more importantly meet the demands and needs from our customers.
*If you should experience any questions regarding quality or product failure, you are entitled to make a complaint to our sales department.
 *If any questions, please email us: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us: 86-579-87546994